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Caturra75's avatar
Caturra75
6 years ago

Game crashes after UPDATE

Hey there! My game has some kind of problem. I can create a family with no problem, but by putting the family in the world and start playing, the game crashes. I've seen more people report this, a...
pc
Caturra75's avatar
Caturra75
6 years ago
@crinrict I've done everything you said... And now the game crashes while launching ☹️ ☹️ ☹️
Any ideas?
  • Caturra75's avatar
    Caturra75
    6 years ago

    Played for about 3 mins and bam, the game crahsed again... Cant play even 5 minutes... 

    • fenrishunter500's avatar
      fenrishunter500
      6 years ago

      I actually can't tell if my game crashes because it shuts down my entire monitor. Anything sound-wise I have running keeps going, but I have to manually restart my computer to get back to whatever I was doing. It's ONLY the Sims 4. Nothing else causes the issue and it's only after the Dec 2019 patch update. It's pretty much the same amount of time, too. I can start a new game, get about half way through CAS and it crashes; or, I can load a save, get into BM and it crashes. Takes maybe 5 minutes regardless. Happens if Sims 4 is running with other programs in the background (like any browser) or if it's running by itself. Tried repairing from Origin and updating my graphics drivers and all that suggested jazz. Still crashes the monitor necessitating a hard restart. Tried it with and without my CC, you get the idea. I don't have any of the newer packs since Strangerville, either. Guess I won't be playing until a patch comes out for the patch again  -__-

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @Caturra75  Please disable Origin's web helper service.  In Origin, hover over your username and select Application Settings, then under Application (the first header), scroll down to Start-up options.

      If that doesn't help, move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  Launch the game, start a new save (no need to spend much time on it, since this is just for testing), and try to play for a bit.  Save, quit, and test again.  Let me know how it goes.

      Your dxdiag also lists a few system errors.  It's a good idea to run some checks on your Windows system files.  Here's how:

      • Hit Windows key-X
      • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
      • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
      • The system will start validating soon. If it throws an error, please list it here
      • After it reaches 100%, hit Windows key-X again
      • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
      • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
      • Post the message you receive here
      • Caturra75's avatar
        Caturra75
        6 years ago

        @puzzlezaddict First  of all thanks so much for the help.

        I'll try the first 2 options later because i'm working right now, and post the results here.

        About the 3 one, here are the outcome:

        Windows PowerShell
        Copyright (C) Microsoft Corporation. All rights reserved.

        Try the new cross-platform PowerShell https://aka.ms/pscore6

        PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth

        Deployment Image Servicing and Management tool
        Version: 10.0.18362.1

        Image Version: 10.0.18362.535

        [==========================100.0%==========================] The restore operation completed successfully.
        The operation completed successfully.
        PS C:\WINDOWS\system32>


        -----------------------------------------------------------------------------------


        Windows PowerShell
        Copyright (C) Microsoft Corporation. All rights reserved.

        Try the new cross-platform PowerShell https://aka.ms/pscore6

        PS C:\WINDOWS\system32> sfc /scannow

        Beginning system scan. This process will take some time.

        Beginning verification phase of system scan.
        Verification 100% complete.

        Windows Resource Protection did not find any integrity violations.
        PS C:\WINDOWS\system32>



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