Game Crashes when I press resume
Ever since the newest patch for the game I have not been able to play. I have 70+ packs and I cannot get into my game. I cleared cashe, Uninstalled-reinstalled app and the sims game inside of EA app...
Forum Discussion
So I tried that, this is what EA community posted on their page so I did this and it messed my game up even more. I went back in to go press "resume" and my sim was bald, whereas before I did the suggested save thing, he wasn't bald.
The steps I followed:
If The Sims 4 isn't working, see if a corrupted save file is causing issues by backing up and resetting the game. Here's how: 1. Copy-paste The Sims 4 folder to your Desktop or Home screen. 2. Delete the original folder and restart your device. 3. Test if the game runs normally.
@dukaslove That suggestion is a bit more invasive than mine, but it's not a bad troubleshooting step overall. However, the description is a bit off: moving the Sims 4 folder to the desktop is about testing with none of your existing content, not testing only for corrupt saves.
Still, the important question here is whether you could load the save in the new Sims 4 folder, with a bald sim if that's what you're seeing.
I cant and even when he was bald it still did not allow me to play. I just tried now and its the same thing. I wish there was a way to show you. I'm not necessarily great at pc stuff and usually my dad fixes this, and he is unsure as well. I can try to do what you both suggested about the save but I am afraid ill mess things up even more.
@dukaslove You can attach a screenshot to a reply here if you want. Put the game into windowed mode and use Windows key-shift-S to capture that portion of the screen, and you'll see a notification in the lower-right corner. You can click on that to view the image and save it. Then you can attach it to a post by clicking Browse, below the text field and above the Submit button.
Please let me know whether you can start a new save as well, and if not, what happens when you try.
Its during gameplay so i'm not sure how i'd show you. Its Moreso when I am at the loading screen after hitting resume, it loads to play as normal then bam right back at my desktop. So if I am being completely honest I do not know how to do the save thing properly. I think me trying that last time is what got my guy bald lol
Also thank you for keeping touch with me and trying. I know this sounds lame but I am emotionally attached to my games. I have had this game since it came out what 2014? 2016? Ive managed overtime to buy almost every single kit, game pack, stuff packs, etc. I believe I only have 3 games I do not own. So thats hundreds if not thousands on this game I cannot even play. Plus years of work into it. So I thank you thank you so much for trying to help. It has been devastating to say the least. Its my depression savor and I havent been able to play for 2 weeks.
Sorry for the sob story I KNOW it is just a game.
So thank you again. Truly!
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