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belladora136's avatar
belladora136
2 years ago
Solved

Game crashes when I try to save room to library

This problem started to happen after I downloaded the latest sims 4 update from yesterday, and the latest update for Nvidia graphics driver. So I'm not sure if it's related to the sims update and/or ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @belladora136  Okay, please move the Electronic Arts folder out of Documents and onto the desktop, start the game to create a new folder (and a new Sims 4 folder inside), and try again.

    Please also try saving an entire lot and a sim for comparison's sake.

    I do want to mention that this was a problem after the last patch, but it was resolved quickly.  I haven't seen any new reports this time around, but that doesn't mean much yet.

belladora136's avatar
belladora136
2 years ago

I moved my mods folder and deleted the localthumbcache.package file, and tried to save just an empty room, and the same crash happened, even with a brand new save. I can save the lot fine, it only happens with saving a room. I completely disabled onedrive so it shouldn't supposed to run, and I only use Windows Defender, I don't have any other antivirus program.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@belladora136  Okay, please move the Electronic Arts folder out of Documents and onto the desktop, start the game to create a new folder (and a new Sims 4 folder inside), and try again.

Please also try saving an entire lot and a sim for comparison's sake.

I do want to mention that this was a problem after the last patch, but it was resolved quickly.  I haven't seen any new reports this time around, but that doesn't mean much yet.

  • belladora136's avatar
    belladora136
    2 years ago

    Saving a lot/sim worked fine, I only had problem with saving room. But after doing the suggested steps it seems to work fine again, so I'm not sure what caused the problem. I tested with my mods too and it works now, so I consider this problem solved. Thank you for the help I appretiate it. 

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