Game crashes when quiting game
Hi there,
I have noticed that lately my game crashes when I quit. It does not happen all the time, and always after I've saved and pressed the 'quit to desktop' button in the menu.
I didn't lose...
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You can also try a clean boot: https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/ to make sure it's not another program interfering.
Unfortunately, I can't really read the crash logs ☹️
I haven't checked my game yet without CC, but if the crash persists I'll look into this.
Do you have any idea how I could find out what the crash logs say? Or provide them somewhere where they can be checked?
I think only the devs and QA can look into that.
No one around today though but I I'll tag @SimGuruNick to see if he can give us any indication what your crashes could be.
SimGuruNickEA Staff (Retired)
@WhiteLotussX Looking at your lastCrash info, I am very familiar with this crash, it's one of the top crashes experienced by players on 64-bit PC. Our devs are working on it, but QA has never reproduced it, so your DxDiag could prove to be extremely useful. Thank you so much for that, along with all the info, it's incredibly appreciated! 🙂
How often would you say it occurs for you, after saving and using the "Quit to Desktop" button, as you said? Do you only see it after playing a particular save, or does this occur after playing any save and/or household?
Also, could you potentially share your Options.ini file (available in the TS4 folder in Documents) with me? It'll allow me to replicate some of your settings, to hopefully allow me to reproduce it.
Thanks again for all the help!
- SimGuruNick
Oh, I can also confirm that this crash is not CC-related, I've seen many logs of it happening for users with 0 mods/CC.
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