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A BSOD like you describe here is best dealt with in a Windows support forum where they will tell you how to collect a crash dump (mini dump) that can be examined to find the cause.
I'm not getting a BSOD, though. That's the problem. I can't even try to record what is happening in any way because it immediately just shuts off my computer. No blue screen, no black or white screen, nothing. Just shuts off. Power back on, event viewer says it didn't shut down correctly, and that's all I can get. And given that only The Sims 4 is doing this, and only since the update, I doubt they'll be able to help me.
- jpkarlsen7 years agoHero (Retired)
By default a BSOD shuts down the computer. In most cases you wont see the blue screen.
https://www.tenforums.com/tutorials/69012-enable-disable-bsod-automatic-restart-windows-10-a.html
If you use one of the mentioned methods you can see for sure if it is a BSOD as it no longer will shut down by itself.
If you have a laptop it may also be overheating due to blocked air intakes.
- 7 years ago
I'll give it a shot, but as stated in my first post, this is a desktop. Not a laptop.
- 7 years ago
More relevant information: Yesterday they had me try running it on my administrator account to see if it still worked. It did, no crashing. Today I went to play on the administrator account, and I found out why it wasn't crashing. I hadn't gotten the 4/16 update yet. Today it forced me to update before playing, and what do you know, within 30 seconds of starting the game it crashed again. Something with this update is causing it, and Windows support isn't going to be able to tell me what.
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