Game crashing

Yes, I did restart my computer. Okay, glad that's normal. I'm just so fed up with this. I just wanna be able to play the sims.

I just tried repairing my game yet again and it did NOT work. I'm so absoloutely fed up with this

I'm sorry that we don't seem to get anywhere. 

So you're still getting that message ?

Try deleting your Origin cache or repair the game by right clicking on the game on the Origin client.

Do you have other Origin games ? Do they still work ?

Sorry I have not updated on whats going on. my game has now started freezing every 15-20 minutes, Which I do NOT mind at all. I also do not have any other origin games other than the sims 3 which I never use.

So it stopped crashing and you also don't have the Origin error anymore ?

Does only your long played save game lag or others too ?

I don't remember ever having an origin error.. I don't normally stick with my families too long but ive had this one for a few months. When I got city living is about the time it started and I don't know that it is cc related because I download 10-40 pieces of cc a day. 

Do you require further help with this ? 

My game started freezing yet again. Just about to quit altogether. Its so annoying that I cant play a game that I have payed for. I payed for ALL the expansion packs, everything. 

Yes, but if you're not willing to try without any downloads and play for a while that way to make sure it's not an outdated one, there's not much I can help you with.

There are lags issues in this game that get worse the longer you play a game but it could be a custom content you're using and those are not supported by EA.

I understand that custom content is not supported by EA, but I prefer to use it, because the items that EA has are awful. I have tried almost everything you have recommended, and nothing works. I have tried without any downloads the other day, and I get the same issue.

And it doesn't have anything to do with my gaming PC because I can run the other games I have perfectly.

I Took out my mods folder for the 30th time and my game is somewhat quicker, but it still freezes. so, Basically, it isn't my Mods that's causing the freezing. Then we go back to the game. And I'm not sure how I would fix something that has to do with my game. 

As I'm away next week, I can't help you further but I see if someone else can continue helping you

Thanks, @crinrict.

Hi @slyytherinn,

Let's make all the tests from now on with a clean user folder, ok? Just to try to find the issue, we can move your save games and other content later.

Please, follow these steps:

1. Make sure the game, Origin and other programs like the program you were using to check your custom content are closed.
2. Go to Documents > Electronic Arts and locate The Sims 4 folder. Rename it to 'The Sims 4 freezing'.
3. Open your game.
4. Create a new save game, a new Sim and play with it for a while.

Is the issue still happening? If so, try to lower the game settings. Any changes?

-Mai

I did everything you said, but when I went into game my 200 sims were all gone. I will be EXTREMELY upset if they are all gone forever. 

Hi @slyytherinn,

Please, don't worry, your save games are in 'The Sims 4 freezing' folder, and they will remain there safe for now. It's very important you don't delete this folder.

We just want to use a new clean user folder to test your game, that's why we are trying in a folder without your save games. There might be an issue with any of your files in that folder, so we are going to do some tests to find out if that's the case.

When you created a new save game in step 4 of my previous post, and you played for a while, did the game work as it should?

-Mai

I renamed the sims 4 folder to "Sims 4 freezing" and I haven't removed It, I'm not sure if I'm supposed to remove it or if I am supposed to keep it there, but I am moving it to my desktop as we speak.

I'm starting a new saved game also. right now.

Hi @slyytherinn,

Keeping it in your desktop is perfectly fine.

How did the playing go with that new save game?

-Mai

I started a new game and played for over an hour. Everything worked perfectly fine, But I had no CC or mods. 

Ok, @slyytherinn, let's start adding your user files to find out what's causing the issue.

With the game closed, copy from 'The Sims 4 freezing' to 'The Sims 4' a folder named 'saves'. After doing that, open the game and check if the issue is still not happening.

You will get a message telling you some custom content is missing from the game. Don't worry, it's normal. Please, play for a while for testing purposes but don't save your progress.

Still no issues?

-Mai

I moved all of my saves to my new saves folder, and somehow during that process, deleted my saves for my non-cc 100 baby challenge I had started a few days ago with my friend. I really enjoyed that save. now, your probably saying to go onto my gallery and just take them from there, the issue is, the only saved one I have of that family on my gallery is the mother before she had any children. Ive tried my recycling bin, and the files don't appear there.

Hi @slyytherinn,

Please, check if there are still files in the old 'The Sims 4 freezing / saves' folder.

If not, and if you can't find the missing files, unfortunately there's nothing we can do to restore that save game ☹️

Sorry not to have better news for you, please, let me know if you manage to find the files.

-Mai

I found the files. they were in another folder haha. 

Great, @slyytherinn! :eahigh_file:

In that case, please, copy them to 'The Sims 4' > 'saves' folder and try to play 🙂

Is the issue still not happening?

-Mai

haven't been able to go into game-- was away on vacation and I did not have my PC

I just got home today and went onto sims, played for about 20 minutes in-game and got freezing every 10-15 minutes. I also tried Create A Sim, everytime I click the gallery I freeze for about 2 minutes or when I'm saving a household. 

Hi @slyytherinn,

Just to make sure - the only change you made was copying the saves folder, right? None of the other contents of The Sims 4 folder?

-Mai