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officialdianna's avatar
officialdianna
Not applicable
1 year ago
Solved

Game Force Quits After Trying to Exit CAS

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.108.349.1020 DX11 ...
pc
crinrict's avatar
crinrict
Hero+
1 year ago

Hi @officialdianna 

Try the following

  • Close the game
  • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
  • Repair the game
  • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
  • Start a new save game
  • Check if you still have the error
  • Report back with your results for further steps on how to get your stuff back.
  • officialdianna's avatar
    officialdianna
    Not applicable
    1 year ago
    @crinrict So I tried, but the problem is the same. On the first try it exited the game almost immediatley.
    • crinrict's avatar
      crinrict
      Hero+
      1 year ago
      @officialdianna Could you post your Computer's DxDiag?

      - Press Windows-Key + R
      - Type: DxDiag
      - Click on Save all Information.
      - Attach the Text File to your post

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