Game freezes on CAS gallery
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.46.18.1020
What expansions, game packs, and stuff packs do you have installed? Cats and dogs, get together, get to work, city living, parenthood, outdoor retreat, spooky stuff, cool kitchen stuff and movie hangout stuff
Steps: How can we find the bug ourselves? I go onto CAS to input a sim from my gallery and i get trapped on the page where you can chose to merge or replace but the game hasn’t fully frozen as it lets me click but the buttons i click don’t do anything.
What happens when the bug occurs? Cannot exit page and have to restart my game.
What do you expect to see? I expect to be able to add the sim or exit the page.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Recently I’ve been having the problem where I go onto CAS to input a sim from my gallery and i get trapped on the page where you can chose to merge or replace but the game hasn’t fully frozen as it lets me click but the buttons i click don’t do anything.
I have tried uninstalling and reinstalling the game and all packs, repairing the game and removing my mods and tray folder and nothing has seemed to work.
This problem started happening yesterday after I installed Cats and Dogs.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
For most people this is caused by the UI Extension mod. Make sure follow steps above to make sure it's not active anymore.
