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Hi Crin,
I've just created a backup and deleted the game folder, then restarted the game. It allowed me to load a new game, create a sim and then I tried to move that sim into an empty lot on Sulani and it froze completely again (no music playing, loading screen plumbob not rotating etc.) ☹️
- crinrict5 years agoHero+
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.- 5 years ago
Hi Crin,
Please find attached the requested info. Unfortunately the game is freezing every time I play it now ☹️ no matter the neighbourhood or household. My PC isn't the best so maybe that's got something to do with it. Really appreciate all your help so far!
- crinrict5 years agoHero+@taybelle149 Your graphics chip is def. bit on the low side (it barely makes minimum requirements). The drivers are also from 2016, so check if there's any new ones for your laptop.
What settings are you playing on ?
Is it a complete freeze where the game doesn't move at all or are the Sims themselves frozen while you still see background motion ?
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