Forum Discussion
crinrict
8 years agoHero+
Hi @julucinda
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
- 8 years ago
Hey!
Thanks for getting back to me so quickly
Attached is the DxDiag file
- crinrict8 years agoHero+You have both a graphics card and a chip in your computer. Make sure it runs on the card; https://answers.ea.com/t5/Technical-Issues-PC/Setting-Up-a-Graphics-Card-Gaming-Profile/td-p/5704790
Also try updating your graphics drivers from Nvidia. Yours are from 2016.- 8 years ago
Hi Crin,
Thanks so much for the reply
I followed the steps but my game still crashed anyway (except this time instead of saying "game not responding" it just crashed and brought me right to my desktop without warning)
Are there any other steps I could take? Is there anything else I could send you?
Please let me know!!
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