Game lagging out of nowhere
I've played the sims 4 for years on my laptop with ultra graphics and absolutely no lag. No matter how many packs and mods I install, my game seems to always run perfectly fine. Recently, out of nowh...
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@stickysara I have no idea what that error message means, to be honest, but it's worth uninstalling and reinstalling the 2022 VC++ runtimes, which Sims 4 uses. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft:
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying to play.
For the game issue, try putting the EA App in offline mode before launching Sims 4. The game should work exactly the same other than not supporting access to the Gallery.
I followed steps and reinstalled the C++ redistributables, but stilled received the same error message on startup. I did some more digging and found out that my adobe programs had something to do with the message, so I uninstalled them, and the message was gone. This probably had nothing to with my game. Tried playing it in offline and still had the same problem. Back to square 1, really not sure what could be causing this as practically nothing has changed with my laptop.
@stickysara Try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which hte EA App needs in order to run. Disable the rest as described.
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example GHub might have still been active had you not removed it. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.
Please also put the EA App in offline mode for this test as well. If you still get lag, restart your computer, repeat the process with the Task Manager, and this time, put the EA App in offline mode and then take your computer completely offline before pressing Play.
The idea here is to remove everything else that might be interfering with Sims 4, and once the game is running well again, start adding back services until you find out which one is causing the problems.
Once again, thank you so much for the response. I'm losing hope here as this also did not work. I also tried a bunch of other things such as checking for viruses, etc. No luck on anything so far. This situation is so confusing and it genuinely started out of nowhere, and I hadn't done anything new with my laptop as I was barely using it and then decided to boot up sims after a while.
@stickysara How hot does your computer get while you're playing? I'm specifically curious about CPU and GPU temperatures. You can see the GPU temps in the Task Manager's Performance tab; make sure to leave the game open when you check. If the MX150's temperature is below 75º or so, it's probably not the cause of the lag, but please make sure the game is actually using the MX150 and not the integrated graphics chip. You should be able to tell from the utilization.
For the temperature of the processor, you'd need to install an outside tool. I like hwinfo because it captures everything, but the downside is that it captures everything. The CPU data is near the top; for these purposes, you can ignore all the other stats. GPU data, including temperature, is near the bottom, and please check this too if you do end up installing hwinfo. You can download it for free from here:
https://www.hwinfo.com/download/
You don't need to install anything; just choose the Portable version. When you launch it, choose "sensors only," then leave it running while you play. It'll show max readings as well as current, so even if the temperatures drop after you close the game, you'll be able to see the peaks.
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