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@SEUL2222_Bebe Is Sims 4 currently installed? If not, that's why Revo can't find it. If it is installed, try repairing it in the EA App, then check Revo again.
@puzzlezaddict Thank you so much for your kind reply, I'm really sorry to keep asking questions. I went through the game recovery in the EA APP and when I went back to Revo and looked for sims4, it didn't come up. I think something is wrong with the recovery process, because when I go through the game recovery, it still pops up in the options again.
To check, I went into add/remove programs and found the sims popping up as shown in the picture. I think the problem is serious... I can't figure out how to fix it, can you help me?
- puzzlezaddict2 years agoHero+
@SEUL2222_Bebe I'm not completely sure from your screenshot, but does that mean that the name "The Sims 4" isn't present? That would explain why Revo can't find the game and also why you need to repair in order to play. It doesn't explain why repairing changes the language to English, but maybe that doesn't need to come into play at all.
By default, Sims 4 is installed here:
C:\Program Files\EA Games
Please close the EA App and kill the EABackgroundService in the Task Manager. Open the EA Games folder and see how the Sims 4 folder is named. If it has a different name, try entering "The Sims 4" (in English characters) and see whether you can play without repairing. Even if the name is correct, try writing it again. If that doesn't help, try copying the name from my post here and pasting it into the field for the folder name.
Even if you can't play, this should at least allow Revo to find the game, so you can use Revo to uninstall, then reinstall from scratch.
- EA_Solaire2 years ago
Community Manager
What language is your Windows currently installed in, and what language do you use for your keyboard settings?
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