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nucgeekke's avatar
nucgeekke
Seasoned Rookie
7 years ago

Game not closing after "save and exit"

I'm on a PC, this has happened a few times in the last week, both before and after the patch.  I have repaired the game in origin and have done all other recommended troubleshooting actions.  When I bring up Task Manager it will not show, but is active on the taskbar. It's not the end of the world because I can force shut down my computer, but thought I'd see if anyone else is having this issue.

1 Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    @nucgeekke

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7, Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged
    By the way. If it will be work save the game option "Save as .. number " - not "Save and Quit".

    I don't work for EA

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