Game Opens to White Screen
Haven't played Sims 4 in about a year, decided to play it again and can't get the game to run. Every time I launch I get a white screen and nothing else. I can't close out of the white screen eithe...
Forum Discussion
@BobbythaB Please try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.
If you can't play even in a clean folder, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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