Game Shutting down

@Caturra75  You can try resetting the system DPI (dots per inch) to the normal 96 (100%), instead of the 120 (125%) it is now.  That wouldn't normally cause a problem for Sims 4, and if it did, I'd expect the game to crash right away.  But since you got a message about screen resolution, it's worth trying.

https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

I'd be interested to know what the notification said specifically, if you can still find it.  If you can only get a screenshot, don't worry about translating; it should be easy enough to figure out.

I understand why you'd want to give up at this point, but the thing is, you'll at least need to update Windows, for the overall health of your computer.  While your build will be supported for a little longer, it's still better to update now for various reasons, not the least of which is that other software you might be running will be optimized for the newest build.

If going through the whole process of manually updating to 1909 is too much trouble, you can try force updating to 2004 (the newest build) through the Microsoft website.  One of the reasons 1909 is better to try is that HP hasn't released graphics drivers for your laptop for 2004 yet, but that's not necessarily fatal.  Please first make sure that your laptop does support 2004 though: hit Windows key-i, select Update & Security, and you should either see a prompt to download and install feature update 2004 or a message that your computer isn't quite ready.

If you can in fact install 2004, don't do it through this page.  Instead, open Edge (yes, specifically Edge) and go here:

https://www.microsoft.com/en-us/software-download/windows10

There will be a button at the top of the screen to download the newest version of Windows.  Click it, and Windows should take care of the rest.  Be sure to back up critical files beforehand, as is always a good idea when updating your operating system.

@Caturra75  Well, that would explain the crashing, and no translator app necessary: the system didn't find a graphics driver and defaulted to the Microsoft Basic Display Adapter.  That's enough to crash anyone's game.  The question is why your presumably still installed Nvidia driver stopped working.

Please go into Documents\Electronic Arts\The Sims 4, open config.log, copy the first 40 lines or so (stop when you get to Options), and paste them into a post here.  Please use a spoiler tag, so it's not too long; the button is next to the other formatting options.  Now that you've updated, please run a new dxdiag as well.

I'm thinking this might be as simple as installing a new driver directly from Nvidia, but I want to double-check with that second opinion, in case there's something I'm missing.  Plus, I don't want to be wrong and make you then go through another clean uninstall of the driver.

@puzzlezaddictI hope the issue is easy to fix, it has been a long journey ahah


Here it is: 

@Caturra75  Okay, so you do still have the newest Nvidia and Intel drivers provided by HP, and Sims 4 is starting out using the Nvidia driver, but apparently at some point that changes.  The question is why.  Please open a File Explorer window and enter

C:\Windows\Minidump

in the address bar.  There should be a couple of .dmp files in that folder.  Right-click on each one and select Copy, then right-click on your desktop and select Paste.  From there, you can zip them together and upload them to the free filehosting site of your choice.  Please link them here so I can take a look.

@Caturra75  When did you BSODs occur?  Do you remember specifically?  it's fine if you don't, just please check the original date on the file you uploaded, not the one you copied to your desktop but the one in C:\Windows\Minidump, and let me know if it's from when you were playing or soon after.  This could be related, or it could be a separate issue.

Edit:  An hwinfo log would also be useful to see.  I don't know for sure that anything obvious will be there, but it's good to check.  Download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

Wait five minutes, then launch Sims 4 and play until it crashes.  Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

@Caturra75  Okay, so if it happened during the updates, it may be completely unrelated.  Of course it could be another underlying symptom of the same problem, but that's not at all clear.

I edited my earlier post to ask for an hwinfo log, but maybe you didn't see it.  This would give a report on your hardware, every sensor available to the system.  It's definitely worth checking.