Forum Discussion

astartegirl's avatar
astartegirl
Rising Novice
10 months ago
Solved

Game stuck in loops/freezing after Dream Home Decorator install

I just got Dream Home Decorator and now my game seems to freeze or get stuck in loops - the characters will all be unresponsive while the day goes on, even if I try resetSim; or my game will just get stuck in the blue loading screen. Is this a known issue, a me issue, something else? Thx for any help!

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @astartegirl  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know whether the same problems are present.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

12 Replies

Show More
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @astartegirl  Did you recently reset your laptop, or install a new build of Windows?  I ask because there are conspicuously few error reports in your dxdiag, and these would normally only get erased with a new Windows version or a clean wipe.  But a cleaner app could remove them as well, so please let me know if you use one, and disable it for now.  Those error reports can be very helpful when troubleshooting a technical issue.

    For the problem itself, try forcing the game to run in DirectX 11 mode.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

    If that doesn't help, please let me know whether you still get a freeze or crash if you play with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,402 PostsLatest Activity: 13 hours ago