Forum Discussion

MeganMD1's avatar
MeganMD1
Seasoned Newcomer
10 months ago
Solved

Game stuck on blue load screen before main menu after Sept 2024 Update

Hi since the September update my game will not progress past the blue screen before the main menu. I just switched from console to PC this summer buying a new up to date system for the sims. I also r...
  • puzzlezaddict's avatar
    10 months ago

    @MeganMD1  Your dxdiag lists a number of failed Windows updates, so please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    More immediately relevant to Sims 4, please plug your monitor into the graphics card, not the motherboard as you've currently done.  This is a diagram I like to borrow from someone else:

    If these steps don't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, after connecting the monitor to the GPU.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,436 PostsLatest Activity: 2 hours ago