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nekusakuraba07's avatar
nekusakuraba07
Seasoned Newcomer
2 years ago

Game Suddenly Started to Crash at Loading Screen after Startup

Hello, I've recently run into a problem with my game crashing without fail every time it starts to load after the start screen. The music will begin to play, the loading screen appears, the spinning ...
pc
nekusakuraba07's avatar
nekusakuraba07
Seasoned Newcomer
2 years ago

Sad to say, those methods didn't work either.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@nekusakuraba07  Please post a new dxdiag.

And for good measure, please try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to launch Sims 4 without reinstalling anything, but your user data won't be available.  That's fine and actually helpful for the purposes of this test.  The idea here is to see whether the problem is contained to your main Windows account or is more global.

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