Game version didn't update.
I have tried deleting the GameVersion.txt file as I've seen suggested elsewhere and that didn't work. I tried closing EA completely, nothing. Anything else I should try?
Forum Discussion
@KittyRIOTX What version are you seeing in-game, in the lower-right corner of the Main Menu? Please list the entire number, i.e. 1.xx.xxx.xxxx.
Sorry for the late reply.
It's 1.94.147.1030.
@KittyRIOTX Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your library, hover over the Sims 4 icon, click the three dots, and select Repair. Then try again to update. Please check the version number within the game again—the gameverstion.txt can fail to update for a couple different reasons, but the game itself will always know what version it is.
If this doesn't help, please let me know what antivirus you use, if any. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Okay, I cleared the cache and repaired but I'm not sure how to try updating again? I did, however, delete the GameVersion file and localthumbcache file and then run the game again but nothing changed. It's still the same version, but I have infants and everything so I'm not sure it did update, just doesn't show the proper version.
I use Avast One and I have attached the dxdiag.
@KittyRIOTX Your dxdiag lists a number of Windows update failures, so it's best to clean those up. Please try to clear a little more space on your computer, maybe another 5 GB, since you only have 22 GB free storage right now and that's cutting it close for a Windows update. Then run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also unplug any USB-C devices you're currently using and restart your computer. You can plug them back in later, but for now, don't use them—your dxdiag also lists a couple of crashes of the USB-C driver that might mean nothing or might be causing other system issues. Sometimes unplugging and restarting are enough to fix the error though, so don't worry too much about it at this point.
For the game itself, if you have infants, you're on patch 1.96. Please double-check the version number at the Main Menu as opposed to looking at gameversion.txt.
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