Game version didn't update.
I have tried deleting the GameVersion.txt file as I've seen suggested elsewhere and that didn't work. I tried closing EA completely, nothing. Anything else I should try?
Forum Discussion
@KittyRIOTX Your dxdiag lists a number of Windows update failures, so it's best to clean those up. Please try to clear a little more space on your computer, maybe another 5 GB, since you only have 22 GB free storage right now and that's cutting it close for a Windows update. Then run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also unplug any USB-C devices you're currently using and restart your computer. You can plug them back in later, but for now, don't use them—your dxdiag also lists a couple of crashes of the USB-C driver that might mean nothing or might be causing other system issues. Sometimes unplugging and restarting are enough to fix the error though, so don't worry too much about it at this point.
For the game itself, if you have infants, you're on patch 1.96. Please double-check the version number at the Main Menu as opposed to looking at gameversion.txt.
I actually just got a USB to transfer all Sims mods to so that it's not taking up space on my laptop and have transferred quite a bit onto it so far. I've also been checking the in-game version and it has stayed the same, 1.94. Attached a photo of that for reference.
Ran the DISM with no errors. The second one said
"Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."
The only thing I use the USB-C for is to plug my phone in every once in a while so there's nothing currently plugged into that.
I'm going to restart and everything now.
@KittyRIOTX When you say you have infants, you've confirmed that the life stage itself is present and working? Have you tested yet with no mods or custom content present at all? If not, please do so now.
Yes, I am currently playing a household that has two infants. I just ran the game without CC and mods and it is still the same. I'm not sure what to do at this point.
@KittyRIOTX Please go into [install location]\The Sims 4\__Installer and look for a file labeled installerdata.xml. (I'm on my Mac right now, so I'm not sure if it's exactly the same in Windows, but there's likely a similar file.) If you find it, open it in Notepad and look about seven lines down; you should see something like this:
gameVersion version="1.96.365.1230"
The 96 is the important point here; let me know what it says.
If all else fails, you can uninstall and reinstall the game. Your user data is located in Documents > Electronic Arts > The Sims 4, so back that up before uninstalling and you won't lose anything.
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