Game Won’t Show
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Newest as of Today
What expansions, game packs, and stuff packs do you have installed? None
Steps: How can we find the bug ourselves? I have no I idea
What happens when the bug occurs? The game opens, but won’t appear. In the taskbar, the Sims is open. When you open up the game, the screen appears black and the mouse has the loading sign like it’s about to open the game, but then the game will minimise. If you click on the taskbar, it will make a small white box appear in the top left but disappear after about 1 second
What do you expect to see? The game to open and see the loading screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Started happening after the 5th time ever opening the game. The laptop died while I was playing the game. I charged the computer, and tried to reopen the game, but it wouldn’t work. It started happening a week and a few days ago
@Ursa_Major37 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please try running the game in windowed mode. Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
