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beyondboned's avatar
beyondboned
2 years ago

Game won't launch

Hey I'm having similar isues to some of the other users here.

My Sims 4 game won't launch on my PC.

I played on my laptop just fine less than a week ago, then it wouldn't launch the next day - I assumed my laptop was struggling with all the DLC so moved to my PC but my PC is having the exact same issue.

I play via Steam. I click on the Play button, it says launching and underneath says synchronising cloud briefly, it opens the EA App to say 'preparing game', takes a while, says Connecting to the EA App, then nothing happens and it starts all over again getting nowhere just trying to launch and failing. Steam changing from a blue button saying cancel back to the green button saying play. Also, it says Last Played Today when I haven't played the game in at least 3 days due to this issue.

I don't have any CC on either laptop or PC. I do have all expansions, game packs, stuff packs, etc. The game no longer launches whether these are downloaded or not.

At first I tried closing everything on task manager and trying again. Then I tried restarting. No luck. I've tried uninstalling DLC, Steam, EA App. I've verified the integrity of my game files via Steam - no issues found, I don't have a repair option on my EA App (from the sounds of other posts this is because I'm on Steam). I've tried unlinking and relinking my Steam and EA App. Still nothing works.

Any ideas to help? Sounds like I'm not the only one with this issue or something similar.

pc

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @beyondboned  Try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

    Please also try launching both Steam and the EA App as an admin before pressing Play.  Right-click each desktop shortcut and select "Run as administrator."

    If that doesn't help, please confirm that your Steam and EA accounts are properly linked.  Load any EA site (this one is fine) in a private browser window, click the login button, and sign in using your Steam credentials.  If you land in the correct EA account, the two are linked.  If anything else happens, let me know.

    When you've installed Sims 4 through Steam, you won't have the option to repair in the EA App.  Instead, you can repair through Steam: open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify integrity of the game files.

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