Gameplay crashes
My sims game won't let me actually play the game, it will let me do things in CAS and in the map, but playing a household makes it crash. I took out my mods and it still did it, I've reinstalled and ...
Forum Discussion
@amrenthebat Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily not read by the game.) Don't add anything to this folder yet; just see whether you can get to live mode in a new save.
If you get another crash, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I got another crash.
@amrenthebat From the errors in your dxdiag, the next step is to either update the graphics driver or, if you already have the newest one offered by HP, do a clean uninstall and reinstall of the driver. But I can't find the correct download page for your laptop by myself. So please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose the operating system if necessary, and you'll land on the driver download page. Please link it here; that page doesn't contain any information about your own laptop, just the overall model.
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