Gameplay Freeze
My sims 4 keeps crashing on load and then freezes after only about 5 minutes or less of gameplay causing me to have to hard restart my entire laptop. I have no mods.
Forum Discussion
@jessmorrow One thing at a time. You can get your saves back, but it's best to address all the other issues first. The saves will be intact when you need them.
A dxdiag is a report on your system. It doesn't contain any personal information, but it does list things like basic hardware, device drivers, and Windows errors. Looking one over helps us figure out what might be wrong with your system, or at the very least where to start looking. This is how to run one:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the .txt file to a reply.
When you say your cheats don't work, can you give me an example? And what happens if you try to use one? If you've been using mods, and those mods enable certain cheats, then you wouldn't be able to use those cheats in the new game folder you created because that game folder doesn't have any mods in it. There are other reasons cheats wouldn't work too, for example if one of your keys is broken. Please make sure the crtl, shift, and C keys work outside the game.
here is the file
@jessmorrow While playing the game do you hear the cooling fan speed up (more noticeable sound)? Are you playing this game with the power brick plugged in? This laptop should have a driver to enable the game to run the graphics through the 940MX video chip. Check to see if this game is in the list in the driver. Does the laptop become noticeable more hot while playing this game?
Yes when playing any game the laptop gets very hot. I turn the fan on and it sits on a lap board with the usb fan plugged in.
So the clean file has been placed no issues, Will this fix my old saves? How do I keep those from getting lost if I uninstall?
(Posts merged by CM)
@jessmorrow I'm not sure what you're asking. There's no reason you need to uninstall the game itself, and uninstalling and reinstalling the graphics card driver wouldn't touch Sims 4's program files or your saved game data. Can you play a new save in the new Sims 4 folder? If the game runs well with a new Sims 4 user data folder in place (the one in Documents\Electronic Arts) now, then you can skip the uninstall and reinstall of the graphics driver for now. I thought the game was still crashing, which is why I suggested replacing the driver.
Your save files are normally located in Documents\Electronic Arts\The Sims 4\saves. When you moved your Sims 4 folder, you moved your existing saves along with it. But you can put them back and test now that the new folder works. It's a good idea to copy each save file, rather than dragging and dropping it—that way, you have a backup copy if you need it. You can right-click on any of the saves and select Copy, then right-click in the saves folder inside your new Sims 4 folder and select Paste.
If the new saves work but the old ones don't, try loading an old save and playing with a different household instead. You'd only need to do this for a few sim-hours, then you could save, quit, reload, and go back to your old family.
If any of this doesn't work, please describe exactly what happens, and what you're trying to do when it happens. Please also let me know whether you're using a new save or an old one.
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