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MrsBradyBunch's avatar
MrsBradyBunch
2 years ago
Solved

Get to Work not showing as owned when I reload game

I am playing on PC using the EA app. I bought Get to Work, along with the base game and a few other packs, back in March of 2021. My purchase history is showing "completed." When I reload my game, I ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @MrsBradyBunch  You could try reinstalling only Get to Work.  Open the EA App game library, click Sims 4, then Manage > View properties, and you'll see the game's install location.  Inside that Sims 4 folder, delete the EP01 folder, which is for GtW.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager, or you won't be able to delete the folder.  Then open the App again and reinstall GtW, from Manage > Manage add-ons.

MrsBradyBunch's avatar
MrsBradyBunch
2 years ago

I'm afraid it's not solved. I was able to play twice without this issue, but now it's back again. It's only a minor inconvenience to have to repair the game and clear the cache every time, so I suppose I can live with it.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@MrsBradyBunch  Are you launching Sims 4 through the EA App or from a desktop shortcut, and does it work better if you go through the App game library?  Is the App itself appearing to load properly?  When it doesn't, you can often still launch your games, but you might see a yellow banner across the top of the screen, or your main game library page might list Sims 4 as owned, alongside any other games you own, rather than installed, above the list of owned games.

  • MrsBradyBunch's avatar
    MrsBradyBunch
    2 years ago
    @puzzlezaddict I don't use a desktop shortcut. I play through the app, which seems to be opening properly itself. Clicking the three dots in the upper right corner of the game in the library produces the Get to Work pack not being recognized as owned. Clicking the arrow next to the icon in the left column did open the game successfully. But my Sim as he appears next to the word "Resume" is bald, when he should have hair. So something is still off.

    I'm thinking of starting a fresh game with a fresh Sim, and seeing if there is still an issue.

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