@puzzlezaddict I have attached my dxdiag file to this post.
Here are the first lines before Options starts in the config.log file:
=== Application info ===
Name: Sims4
Version: 1.66.139.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 5 GPU Memory: 4 CPU: 3 RAM: 4 CPU Speed: 2712 Threading: 3
Adjusted CPU: 3416 RAM: 8107 Adjusted RAM: 7595 Cores: 2
=== Machine info ===
OS version: Windows 10 10.0.18363
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Family: 6
Model: 14
Cores: 2
HT: 1
x64: 1
Memory: 8107MB
Free memory: 3940MB
VA space: 134217728MB
User:
Computer: LAPTOP
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 620
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 5916, Board: 81ed103c, Chipset: 0002
Driver: igdumdim64.dll, Version: 25.20.100.6518, GUID: D7B78E66-1A56-11CF-FA6A-89A1B9C2D435
Driver version: 6518
Monitor: \\.\DISPLAY1
Texture memory: 1013MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
@KashmirG2002 There are a few errors in your dxdiag that are probably related to the driver for your graphics chip, and the chip itself isn't recognized by Sims 4. The latter is easy enough to fix and isn't really an issue anyway. The driver errors can be addressed too, but you already have the newest driver HP offers for your laptop, and that driver was made for an older build of Windows 10 than you have. So rather than going right to installing a new driver, or clean uninstalling and reinstalling this one, I'd like to double-check with someone else.
It's also interesting that only windowed mode looks blurry. It may be that your build of Windows changed something about graphics rendering in windows, and the driver doesn't take that into account. But again, I'd like to ask about it before saying I know for sure how to address it.
In the meantime, to address other possible factors, try playing in windowed mode in a clean boot. You don't need to take screenshots if you don't want to, but please let me know whether it looks the same as before.
@puzzlezaddict Hi, I have clean booted my Windows 10 and played Sims in all 3 modes in a clean boot. It's still the same as before with Windowed mode being grainy and blurry with the edges not being smooth and the other 2 modes are perfectly clear. I have attached screenshots of how it looks in a clean boot.
@KashmirG2002 I did ask, but I don't have an answer for you yet. We're all on different schedules and have other things we need to do as well. I'm not going to drop this thread though; it might just take a little time.
Community Manager
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