2 years ago
grey screen in CAS
hi, im having problems with my sims 4 game. i opened my game today after updating it from the new update (horses) and every time i tried to start a new game, my game has frozen on a grey screen. i'v...
i did that, then i transferred my saves to my desktop. i opened the game when it didnt have my saves and the same screen appears.
below is an attachment of what it looks like when i open CAS.
@mimzyy Please move the entire Sims 4 folder, not just the saves folder, to your desktop, if you haven't already, and test again.
If you still get a gray screen even with a clean folder, please post a dxdiag. If the gray screen is gone, that means the problem is something else in your old folder, probably a mod or custom content item.