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Kellynn's avatar
Kellynn
7 years ago

Hangup on house hold loading screen

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.48.94.1020
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? i am not sure, i've had this happen on 4 different computers.
What happens when the bug occurs? this happens with or without mods, as i have two game setups (CC for regular play and a buildmode game with no cc that i will play for extended periods to test builds) after 2 to 5 days of game play hours(48 hours or so +), the game hangs when loading households. i can see the movement(little feet) mouse cursor but it remains on the loading screen marquee still changing with the tips. it seems to be triggered by two things: either when using cas.fulleditmode on townies, or when i go to move out someone from the current played household either by marriage or to split one. initially they work fine, but then it seems like a mem leak issue is happening. this has happened on multiple devices laptop, 2 desktops, and my surface pro. win7 and win10, all were updated, and with my current system it far exceeds the game requirements. i just started playing again a few weeks ago and now i'm remembering why i stopped, because of this issue.
What do you expect to see? the house hold i am trying to load.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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nothing more to add

pc

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  • Kellynn's avatar
    Kellynn
    7 years ago
    like i said i used to do tech support, so i know most of the usual tricks and things to try... i'm at a complete loss as well, hence me coming here, i didn't have much hope after a search showed i was "special".
  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Kellynn

    This is an unusual problem for sure. 

    To be absolutely clear on that, you did preformed a clean boot?

    You have not used the same save games on these platforms?

    I agree with Crin, if this would be a game bug it should be reported way more often. 

    Have you used similar or the same software on all these systems, in particular a virus scanner or other security software?
    Have you used the same hardware, including peripherals, on all these systems?

  • Kellynn's avatar
    Kellynn
    7 years ago

    win7 home, win10 home between the 4 systems

    no 3rd party software other than origin games, eq2, winrar,  and discord. this computer was a completely fresh install(my 5 years old CPU blew up), no saved games etc. i DL'd orgin from their website.... i replaced the hd, cpu, mb, ram, gpu  and upgraded from win7 to win10(brand new version)- aka other than the case and PSU it's a brand spankin' new computer with no old programming to carry over. knowing my previous problems, i wanted to avoid them, so i also avoid CC for the first couple of weeks, till i saw the problem creep up again. i did not copy over any saved files etc, since i did changed OS, my old HD is formatted and only for storage. i have disabled every extra program i could, as i am not a fan of win10 and their intrusive apps. with so little in the system, i cannot narrow down what is causing it any further, which is why i came here. 

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @Kellynn

    OK, did you check your RAM usage to see if it is in fact a memory leak?

    Is there periphery hardware you used on all machines?

  • Kellynn's avatar
    Kellynn
    7 years ago
    i'll check the ram the next time it happens, other than a headset no, nothing is shared, not even the mouse.

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