HELP it freezes

@roberta591     Yes random not in the same house or lot etc...  "Freezes" the screen is there I see everything clear and beautiful it just STOPS no mouse movement no music not nothing. Yes SIMS 4 ran right for over 500 hours play .  I got the go to work pack all was good. I don't think WIN 10 updated. I have made sure all drivers are updated. I have had Microsoft remote tech and EA remote tech it still is not working . 

Should I scrub the drives and redo the system ???