Forum Discussion

7 years ago

Help! My entire game of Sims 4 is gone after update

I went to play Sims 4 yesterday, the game had to update, I updated it and when I went to play, my entire progress was lost. It was as if I'd never played before, despite having played for close to fo...

Larae88

7 years ago

I spent the better half of Tuesday with EA support. I took my mods out, moved folders, typed weird codes into windows, etc.

Finally, at 2:00, after 5 advisors on chat with me, and finally someone in the same country as me, it came back. I honestly don’t know what I did to fix it or which thing I did worked. I can post the chat from all the advisors.

I do want to completely shout out EA because they were so helpful and patient with me. I was in complete freaking meltdown mode. The last advisor I spoke with, gave me an expansion for free for all my troubles!!!!!

Can you believe it!!?!