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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Help.. My game disappeared from Origin.

I bought The Sims 4 from Origin about a year and a half ago, and until recently it's been running fine on my computer. About a week ago I suddenly couldn't launch my game anymore. I tried restarting ...
pc
  • CMeki's avatar
    CMeki
    8 years ago

    @captFunkyKebab

    It's not that embarrassing, even I have done it once haha! :D

    Okay, so for 327682:0

    You already cleared Origin's cache right?
    Make sure to white-list Origin in your security programs (Windows Defender and any other you might have, Avg, Norton, Avast etc), then Run Origin as administrator.

    Turn on safe mode downloading (Origin > Application Settings > Diagnostics > Safe Mode Downloading), and then try installing again!

    If it still does not work, please post a DxDiag:
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    We'll check the expansions after the base game, you might need that installed to do the rest!

Anonymous's avatar
Anonymous
8 years ago
Approved

Ok, both good and bad news. First of all, as you expected I was logged in with the wrong account. So that's a little embarrassing.. Found my game and all the packs in my library, ready to be installed. The bad news is that it won't install. When trying to install the base game the error 327682:0 pops up. When the packs tried to install I got the error 327684:1, which I'm sure has to do with whatever the problem with the base game is. 

CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@captFunkyKebab

It's not that embarrassing, even I have done it once haha! :D

Okay, so for 327682:0

You already cleared Origin's cache right?
Make sure to white-list Origin in your security programs (Windows Defender and any other you might have, Avg, Norton, Avast etc), then Run Origin as administrator.

Turn on safe mode downloading (Origin > Application Settings > Diagnostics > Safe Mode Downloading), and then try installing again!

If it still does not work, please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

We'll check the expansions after the base game, you might need that installed to do the rest!

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Hi again! Just realized it's been a couple weeks since I asked for help. Uni work took over my life for a bit. Anyway, I finally got around to try out the stuff you said to do in your latest reply. It worked and my game is running normally again.
    Thank you so much for your help, I really wouldn't been able to fix it on my own! 🙂

    • CMeki's avatar
      CMeki
      Hero (Retired)
      8 years ago

      @captFunkyKebab

      I know the feeling, Uni does that to you 😉

      Happy to help! :eahigh_file:

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