Help my sims 4 keeps freezing

@RosieQ8796  The first error is a video engine timeout, i.e. the graphics card driver failed to respond for a certain amount of time.  This is most likely caused by a corrupt or outdated driver, but what to do about it depends on the specs of the laptop and which driver version it has installed.  A dxdiag will cover that, and also information on a variety of other errors.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

The second error is in a basic Windows process (Desktop Windows Manager), which could be a fluke, or could be a larger issue.  The dxdiag might have useful information on that too.  But you can get things started by running a couple of basic checks on the system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here