Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Approved

Help! My sims 4 won't install on my new computer

So, on my old computer, i had the Sims 4 and still had it in my library so all was fine. Then my computer broke and when it worked again, all files including the EA game folder on the actual computer...
pc
roberta591's avatar
roberta591
Hero (Retired)
8 years ago

@naughtyninja2911  You need to use the same login (email) and password you used to activate the game the first (and only) time - you can only activate the game once. Once activated the code is locked to that account and you HAVE to use that account.

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