Forum Discussion

Rising Novice

1 year ago

Solved

HELP! The Sims 4: Lovestruck download error

I received a notification that the new Lovetruck expansion was available for download today. I had preordered it and went to download it but I get an error message that says "There is a problem with ...

EA_Solaire
1 year ago
Hi all,

Lovestruck is now available to download and play- if you're still running into any download errors, please create a new thread so we can investigate that with you.

cedworthy

1 year ago

Fingers crossed it does lol

MILL1E03

1 year ago

@cedworthy "Thank you for your time, as i can't see it here on my end since the game is not released yet. so once it release if you need to repurchase again please contact us again and give me the Proof of purchase like this article https://help.ea.com/help/account/how-to-provide-proof-of-purchase/#itunes-app-store. After that, we will assist you further with this issue"

this is what im being told

DezeKeerRosanne
1 year ago
Do you also see the world tile in the game translucent? my theory is that we actually have the pack but it will download once its 6/7pm
MILL1E03
1 year ago
@DezeKeerRosanne no it isnt in my game
jpkarlsen
Hero (Retired)
1 year ago
@DezeKeerRosanne
It is normal for worlds where you currently don't have the pack to display like this.