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Royalmodern's avatar
Royalmodern
5 years ago

Hi Guys!

I have a problem with my game freezing. I have had the base game for 2 weeks and my laptop is 2 months old. I don't want to buy the expansions until I have this problem fixed.  Laptop: HP Notebook 1...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Royalmodern  There are plenty of reasons Sims 4 might crash.  Do you have a lastcrash.txt file in Documents\Electronic Arts\The Sims 4?  If so, please either copy and paste its contents into a post—please use a spoiler tag—or create a .rar file and attach it to a post.

Have you noticed any pattern to the crashes, for example do they always happen while your sims are traveling, or when you access Create a Sim?  If there's no pattern, that's fine; just let me know either way.  Please also let me know whether you use mods and custom content, and if so, whether you've tested without them.

Finally, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Royalmodern's avatar
    Royalmodern
    5 years ago

    Thanks for your quick reply @puzzlezaddict

    I don't have a lastcrash.txt file.

    It usually crashes after I've been playing for a while. I did open it yesterday though and it crashed within a couple minutes of me starting to play. There's no pattern  with the game though. I don't use mods or custom content. I downloaded one earlier in the week but I deleted it after a couple hours, realizing it would only make the problem worst. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Royalmodern  There are a couple different significant errors listed in your dxdiag, both of which should be addressed.  Please first open a File Explorer window and enter C:\Windows\Minidump in the address bar.  For any recent (in the last three or four days) files you see, right-click and select Copy, then right-click on the desktop and select Paste.  From there, please upload the files to a third-party filehosting site and link it here.  If there are a number of files, you can zip them together first: highlight them all, right-click and select Send to > Compressed (zip) file, and you'll get one .zip.

      Please also link the driver download page for your HP laptop.  I can't be sure I'm looking at the correct page, and I don't want to link the wrong download(s), but you can find it yourself.  Go here:

      https://support.hp.com/us-en/drivers/laptops

      Enter your laptop's serial number, choose the OS (Windows 10) if necessary, and you'll land on the driver download page for your laptop.  Please link it here.  The download page doesn't have any information specific to your own system, just downloads for your model.

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