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anonymouslyaye's avatar
anonymouslyaye
2 years ago
Solved

Horse Ranch Download Issue

I pre-ordered Horse Ranch expansion pack, but I have been unable to download it. Every time I try it takes really long and then I receive an error message basically stating it cannot download. I’ve c...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @anonymouslyaye 

    Thanks for checking! In that case we'll need the live support team to look over your account and check the entitlements there for Horse Ranch- here on AHQ, we don't have access to your account information to take a look.

    Please submit a help request following the steps here to speak with live support- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further details to reference. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@anonymouslyaye 

Thanks for checking! In that case we'll need the live support team to look over your account and check the entitlements there for Horse Ranch- here on AHQ, we don't have access to your account information to take a look.

Please submit a help request following the steps here to speak with live support- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further details to reference. 

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