Forum Discussion
@ammelives and @thecornlady The pack is installed in the correct location for both of you, so that at least isn't the issue.
@ammelives What you've described sounds like a mod issue. Please remove your entire Mods folder and have a look at a new save. Let me know whether the pack tags and the world show up properly.
@thecornlady Please clear the EA App cache and restart your computer, then repair the game.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that alone doesn't help, delete the EP14 folder that's directly inside "The Sims 4" in your screenshot. Then clear the App's cache again, restart again, and redownload the pack.
Just finished the repair and everything else you suggested. Now I'm waiting for my game to launch again to see if this worked. If not I'll follow your last recommendation and and delete the EP14 folder.