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Anonymous's avatar
Anonymous
8 years ago

How do I solve the 123 error?

So i've been really stressing out now. I wanted to play the sims 4 but the screen just wouldn't stop loading. I did fix that but guess what, there is a error now (as you can see in the picture) I tried everything like removing my cc (didn't work) repair the sims 4 (also didn't work)... If you have a solution for that please tell me because I really want to play the sims 4 again.

4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Also the only pack I have is pets. (because I am poor lol)

  • Hi @EllisNei

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Anonymous's avatar
    Anonymous
    8 years ago

    So the problem was that cc was broken because when I played without cc it worked (I did delete all of the broken cc) but now when I try loading my game this happens (look at the picture) This is really starting to get anoying. Can someone please help me.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago
    Did you try renaming your user folder as suggested above ?

    Is that without anything added back ? Did you also repair your game after the rename ?

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