Hi thanks for the tip! I tried doing that and it didn’t work so then I tried putting the code in again and it says it’s already downloaded however I don’t know where to find the game. I can send you a picture of my screen if that’s easier. But basically the code went in and it wanted to confirm that the account was mine then I said confirm and it said the product code had already been redeemed. Any suggestions?
Edited to remove screenshot. It's best not to share account information in "public." -puzzlezaddict
I wrote above. If the code has been used one time, it will never work anymore. Instead of code, you have since this moment your account on Origin, where is game waiting for you to download.
So your game in on your Origin account.
Open Origin,
Next, open My Library. You will see The Sims 4.
Right, click on TS4 and you will see options.
Select the option "show details" and click it.
You will see 5 different sections at the bottom of the page. Choose 3 from the left and click it.
This should show you all the packs you have bought from EA. Choose Cats and Dogs. Click it and download
If there will be no option "download" clean your Origin cache
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
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