Imma have to just run in circles until I find a solution
Same thing happened to me. I don't have mods or CC installed, I also play on fullscreen. Can't say for sure if it happened in previous updates, since it's the first time I'm playing in a while. I tried to change to windowed fullscreen and was met with yet another white screen, for which I also had to turn off my computer entirely or I was locked in the game. I could try to change it in the options.ini file, but I'm not sure which value to change it to test. Her'es my dxdiag.
@lovlinus The options.ini file has two relevant entries, one for fullscreen and one for windowedfullscreen . I believe that if the first is set to 1, the game will launch in fullscreen mode regardless of the second setting, but I haven't tested. Please also make sure the in-game resolution is set to 1366x768, the resolution of your laptop screen.
If you find yourself locked into a white screen again, try using ctrl-alt-delete to sign out of Windows. This will boot you back to the sign-in screen and close Sims 4 along the way.
If you're running any other apps alongside the game, other than the EA App of course, please shut those down before trying to play.
Your laptop's graphics driver is somewhat old as well. Lenovo doesn't offer a newer one for your processor and graphics chip, but Intel does:
I wouldn't go straight for the newest driver considering there's no direct evidence in your dxdiag that your current driver is a problem. But once you've tried everything else above, and in particular shutting down all other apps while you play, updating the driver is the next logical step.
It seems to be happening to people in all window modes (the people who reported it to me thinking it was caused by SRWE are playing in windowed mode - that's the only mode SRWE works in). So it doesn't seem to have anything to do with which window mode someone is using at this stage.
@lovlinus Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. Disable the EA App's overlay as well, which I believe is under Settings > Application.
Don't open anything other than the EA App. Start the game in windowed fulllscreen, then try again to change a graphics setting.
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