i can't access my sims 4 game
my sims 4 game is greyed out and the play button is faded out so i can't click on it. so i searched how to fix it, and it worked. i decided to turn my pc off because 'hey, i fixed it', then i got bac...
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Give these a try:
The game is grayed out in Origin
First you need to check if your payment has gone through. Unless your order says fulfilled, you won't be able to download. If you have issues with your payment, you'll need to contact a game advisor.
- Log out and back in
- If you are on a mac, make sure you download Origin for Mac.
- Check on the Status of your order to see if it has processed. If it still saysprocessing, make sure your credit card info is up-to-date
- Restart Origin
- Reinstall Origin
- Start Origin as administrator
- Make sure Origin is online (click on the spoiler below to view an exemplary screenshot)
- Option in Origin Beta
- Make sure the game is updated by right-clicking on the game and choose Check for updates (if possible)
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232
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