Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

I can't access the community

I can't get online during the game to access the gallery.
I have no problems with the Internet. I can get online in Origin.
But in The Sims always appears the message "Could not Connect" .
What can it be?

5 Replies

  • If you choose other from the games options menu (three dots), do you have online access ticked there ?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sorry... I didn't understand...

    Could you be more specific?

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago
    • Click on the three dots in the upper right corner (in the game)
    • Click on the tab 'Other'
    • There should be an option called Online access. Do you have that ticked ?
  • Anonymous's avatar
    Anonymous
    11 years ago

    Thank you for the answer.

    Yes I have. 

    But I still can't access...

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Then check if your security software is blocking ts4.exe, origin.exe, thesims.com or origin.com and add to your exceptions.