I can't download Nifty Knitting on origin as the page has moved?

@StudentKaty2016  Try downloading it from the Origin app instead.  Sign in, open your game library, click on the Sims 4 icon, select More > Stuff Packs, scroll down to Nifty Knitting, and click the orange Download button.

Actually if I do it that way it doesn't show up at all, like as if it hasn't been released yet but I know it has. Its so confusing :/ @puzzleaddict

@StudentKaty2016  Try clearing Origin's cache, to force it to refresh its data:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please let me know what country you're in.  I thought the pack would be released worldwide by now, but perhaps it's not available everywhere quite yet.

I'm based in the UK, I thought it was supposed to be out at 6pm today x

@StudentKaty2016  Yes, it should be.  If clearing Origin's cache doesn't help, open a private browsing window and go here:

https://www.origin.com/usa/en-us/store/the-sims/the-sims-4/addon/the-sims-4-nifty-knitting-stuff-pack

You should be able to buy or download once you're signed in, but load that page first.

The cache thing didn't work but the private browser link did! Thank you so much, may I ask do you have any idea why that might have happened? 🙂 x

@StudentKaty2016  Origin is difficult sometimes, and while clearing its cache should help, it's possible that it would have taken a few tries, or a day or so, to make it work.  (I've long since given up trying to figure out what Origin is doing.)

For the website, it might be a caching issue too, which the private browser would circumvent; or maybe the exact address for the product did change, and you were looking at the old one.  I pulled up Origin in a private window and went from there.

Hello. 

I am getting an error also. Through the origin app on my computer, clicking onto the website itself AND trying to even purchase through my phone....I keep getting a WHOOPS error. 

@weskaggs  Did you try the suggestions earlier in this thread?  If the private browser window doesn't work, it may help to use a different browser instead.