It's almost 1.5h after release and sadly I still don't have the items...
I guess I'll contact support again.
@mhdrmlekoo the pack is unstable at the moment there seems to be issues with build mode alongside issues with game stability freezes/crashes and save files not loading
Community ManagerHey all,
The teams are aware of the missing pre-order content and are currently investigating. I'll update the thread here once we have more info on this.
Thank you for the reports!
Thanks so much!!!
For some reason, not only do I not have any of the Vibing Streamer Gear, it created an alternate High School Years pack without it in my library? I don't understand what happened. I just hope I receive it before the time runs out after spending all this money for it...
Oh I have the same thing!! And in my Origin library it actually shows I own both showing copies!
Maybe that's a clue where the bonus is? In the other supposed copy? 🤔
@EA_Solaire Could I ask you one question to verify? When I contacted Polish EA Help team they (in short) sent me away to contact the store where I got the box version of the Expansion Pack because, according to the person I talked to, the store was supposed to send me two codes total: one for the Expansion Pack in the box, and one (separately? idk) for the bonus preorder content. + another person on Twitter told me they were told the same thing when they contacted the German EA Help team.
Is this a thing? Should the box buyers get two codes? Or just activating the Expansion Pack code should be sufficient?
Community ManagerHey all!
We've heard about the missing bonus content with preorders and are in the process of rolling out fixes across the platforms experiencing this issue. Thank you for your patience as we complete our investigation.
Community Manager
