@skyblu303330 Try contacting support again and linking EA_Cade's most recent post. Sometimes the message doesn't get through to all the support reps right away. You may have better luck with EA Help on Twitter.
UPDATE ON MY SITUATION:
I managed to reach through to EA on twitter and they checked my account and saw the bonus content has been added already. I was confused but they told me it seems @EA_Cade added the bonus content for me after seeing my frustration on the forum. I would like to thank EA_cade for helping me and making my day and to other people such as @puzzlezaddict who replied and tried to help me out. This was my first time commenting on EA forums and the help that I received was heart warming thank youu ❤️❤️
Community ManagerHeya @skyblu303330
Credit where it's due, it wasn't me specifically that added that content for you but I did ping some folks internally to have your case checked again because it didn't seem like this was handled correctly.
Either way, I'm glad the team was able to get this resolved for you 🙂
Im so sorry for asking many time but can you do this for me as well, i know my case isnt Amazon but its very unfair just because i bought from Portugal FNAC i dont get to have the bonus like the others, please inform the agents to put in my account as well like you did here, im very desesperate ☹️ FNAC and AMAZON are both retailers please include me as well im so anxious all month over this the agents added last time my bonus in cottage living you can verify my case of last year or an agent can and you will see its true, THANK YOU and have a good day really :D
Hello, sorry I have been busy lately and couldn't visit the thread.
I can see more people had similar issues to mine, with buying in local stores [in Europe] and not getting the bonus...
@EA_Cade Any reaction to that?
The issue is clearly not yet resolved.
Thank you and yes i hope @EA_Cade see this and helps i have been so upset its so unfair being left out because im from Europe
Please help me I really want my bonus content for The Sims 4 High School Years for PC.. I have all the proofs of my preorder and the receipts too. I have the official Code-in-a-box physical version. I have already contact the retailer but he keep saying that only EA could give me the content.. they also fooled me because they promised to provide me a code to reedem two weeks ago deluding myself. I'm so desperate because it's been over a month that I'm trying to get it, I have wrote many times on EA Help Chat and on Twitter with no luck.
Sorry for my bad english but I'm Italian
Thanks in advance
please check my case internally as well please, i sent you a private message
Community Manager
