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Mamazo's avatar
Mamazo
2 years ago
Solved

I get an error every time I try to save it to my library.

I get an error every time I try to save a plot to my library. but it wants to save a household but not grounds. I really need help to solve this problem.
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Mamazo  Try in a clean user folder, as in, move the entire Sims 4 folder to the desktop.  Doing so will remove, but not delete, your saves and other user content.  Let me know if you get an error when trying to move the folder, or it duplicates instead of moving.

    If that doesn't help, and OneDrive is active on this computer (whether you deliberately use it or not), try pausing syncing.  Right-click the cloud icon in the lower-right corner of the screen to see the option.

    If that doesn't help either, what antivirus do you use?  It could be blocking the game from saving to the Tray folder, although it would be odd for that to be the only problem you were seeing.

Mamazo's avatar
Mamazo
2 years ago

Thanks for the reply. But I have tried saving empty spaces but it says there is an error. I have no idea what could be causing it?

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Mamazo  Can you save an almost blank lot?  Just start a new save, find a blank lot somewhere, build a box, and try to save it.

If that doesn't work, move the Tray folder, inside Documents > Electronic Arts > The Sims 4, to the desktop, and try again.  This will remove, but not delete, everything you've already saved to your Library.  The idea here is to see whether a clean Tray folder fixes the problem.

If that doesn't work either, please let me know whether your computer runs Windows or macOS.

  • Mamazo's avatar
    Mamazo
    2 years ago

    I have tried it now, but it didn't work. I have tried saving empty plots but it still won't save it. I playing on pc windows 11

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Mamazo  Try in a clean user folder, as in, move the entire Sims 4 folder to the desktop.  Doing so will remove, but not delete, your saves and other user content.  Let me know if you get an error when trying to move the folder, or it duplicates instead of moving.

      If that doesn't help, and OneDrive is active on this computer (whether you deliberately use it or not), try pausing syncing.  Right-click the cloud icon in the lower-right corner of the screen to see the option.

      If that doesn't help either, what antivirus do you use?  It could be blocking the game from saving to the Tray folder, although it would be odd for that to be the only problem you were seeing.

      • Mamazo's avatar
        Mamazo
        2 years ago

        Hi.

        I've moved the Sims 4 folder to the desktop without problems.

        I started the game again and did a save with one room. No error and the game was saved.

        Shall I move the Sims 4 folder back again?

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