I purchased Sims 4 cats and dogs but it is not showing up on 'My Game library'.

After I purchased the game, I went onto my email and followed the instructions that it gave me. I've tried to log out then back in, uninstalling then reinstalling and nothing seems to work. It has b...

crinrict

Hero+

7 years ago

Hi @Gracie_Elliott

have you tried logging out and back in ?

If that still fails, you will probably need to contact a game advisor to check your account

Game advisors can be found through live chat or call-back

Click on this this link for fast finding https://help.ea.com/en/contact-us/

In Details here: How to contact a Game Advisor

Anonymous

Not applicable

7 years ago

Ok, thank you so much for the help!

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I purchased Sims 4 cats and dogs but it is not showing up on 'My Game library'.

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