Forum Discussion

Anonymous's avatar
Anonymous
7 years ago

I purchased Sims 4 cats and dogs but it is not showing up on 'My Game library'.

 After I purchased the game, I went onto my email and followed the instructions that it gave me. I've tried to log out then back in, uninstalling then reinstalling and nothing seems to work. It has b...
pc
Anonymous's avatar
Anonymous
7 years ago
I purchased the game as a bundle which included the base of the game and the cats and dogs.
kreatora's avatar
kreatora
Hero (Retired)
7 years ago

@Gracie_Elliott
In some situations, the older version of Origin installed from the disc may not update correctly. It should be uninstalled with the program add / remove programs and download again
After the Origin installation, click its icon on the right mouse button and select the Run as Administrator option. If this game is not found in the Origin library, you must contact EA's adviser.
@crinrict
However, the same issue with this bundle were already reported on Polish EA Help by two another players what is a little worrying
I don't work for EA

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