Forum Discussion
@travistragedy2 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit. If so, test the in-game speed again.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
So, to further everything, I've uninstalled and reinstalled the game. I also did a complete clean reinstall of Windows 11. The game continues to crash and is unplayable. Attached are my DxDiag files. The issue is only with The Sims 4.
- puzzlezaddict1 year agoHero+
@travistragedy2 Please set your main monitor to run at 144 Hz rather than 240, as a test. (The setting should be in Windows Settings > System > Display, maybe under Advanced.) 240 Hz is technically an overclock, and while it should be fine, this is an easy setting to adjust.
If that doesn't help, please do a clean uninstall of the Nvidia graphics driver, which is listed as the problem for two of the Sims 4 crashes in your dxdiag. Here's how: