Hello,
starting from today, I can't load a specific household (the one I have been playing mostly for 3 years) as the green prism at somepoint gets stuck in the loading and I can't get into the game
for that specific household. I have already tried to switch savegame and it didn't work. And no, I don't have any custom content, only all the expansions
What to do?
Please post a DxDiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Note: this only happens on a specific household. Others load properly. However, it is no savegame problem, as I have already tried to use some savegames from a month ago, and the same household won't load.
This makes totally no sense as on the 11th of February I played seamlessly as everytime. I have even tried to go back until 20 of January savegame, but won't help. This household won't load.
According to DXDiag I had several crashes on msiddr something. I recognized the software and uninstalled it. Nothing changed.
I saw the MSI Command Center crashes you mention they are unlikely to have an effect on The Sims 4. You can find more on this at MSI support forums.
Since it is a specific household this points to a corruption in the savegame possibly caused by some CC. If you are willing to share the savegame please zip it up and post it on a file sharing service such as Microsoft OneDrive, Google Drive or Dropbox then PM me a link. I will then examine it.
